jt99 Privacy Policy

Introduction

This Privacy Policy describes the practices of jt99 ("we", "us", or "our") with respect to the collection, use, storage, disclosure, and protection of personal data belonging to individuals ("Players" or "you") who access or use the jt99 platform at jt99.io, including all associated pages, features, games, and services.

jt99 operates its platform exclusively for the Bangladesh market, serving Players who engage with our cricket betting, live casino, slots, and related gaming products in Bangladeshi Taka (৳). All platform operations — including customer support, payment processing, and responsible gaming monitoring — are conducted on Bangladesh Standard Time (BST, UTC+6) .

By registering an account on jt99, logging in to an existing account, depositing funds, placing a bet, or otherwise using any feature of the jt99 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you must discontinue use of the platform immediately.

This Privacy Policy should be read in conjunction with the jt99 Terms & Conditions, which govern your use of the platform as a whole. The Terms & Conditions are available at jt99.io/terms-conditions.

Data Controller

jt99 acts as the data controller in respect of all personal data collected from Players through the jt99 platform. As data controller, jt99 determines the purposes for which personal data is collected and the means by which it is processed.

All data protection queries, subject access requests, correction requests, and deletion requests should be directed to the jt99 data protection contact point:

Email: [email protected]
Subject line: "Data Protection Request — [Your Registered Username]"
Response target: within 72 hours of receipt, on BST business days.

jt99 is operated for the Bangladesh market. Players located in Bangladesh who interact with the platform are subject to this Privacy Policy. It is the Player's responsibility to ensure that their use of the platform and any data processing activities associated with it comply with the laws of their jurisdiction of residence.

Data We Collect

jt99 collects personal data through several channels: directly from Players at registration and during KYC verification; automatically through platform interaction and technical systems; and indirectly from trusted payment partners and game providers where necessary for platform operations. The categories of personal data we collect are described below.

3.1 Registration Data

When you create a jt99 account, we collect the following information:

• Full legal name (as it appears on your government-issued ID).
• Date of birth (used to verify that you meet the minimum age requirement of 21 years).
• Valid email address registered in your name.
• Active mobile phone number registered in Bangladesh.
• Preferred payment method (bKash, Nagad, Rocket, or Upay account reference).
• Self-selected username and password (the password is stored in hashed form — we never store or access your plain-text password).

3.2 KYC Verification Data

As part of our Know Your Customer (KYC) process, which is required before processing withdrawals and for ongoing account monitoring, we may collect:

• A copy of a government-issued photo identification document (National ID Card, Passport, or Birth Certificate).
• A recent utility bill, bank statement, or official document confirming your registered address in Bangladesh.
• A screenshot or statement from your registered bKash, Nagad, Rocket, or Upay account confirming account ownership and your legal name.
• A selfie photograph holding your submitted photo ID, if requested by our compliance team to confirm the physical validity of the document.

KYC documents are handled with the highest level of security. They are accessible only to designated jt99 compliance staff and are stored in encrypted form. They are not shared with third parties except where required for payment verification purposes, as described in Section 6.

3.3 Financial Transaction Data

jt99 records all financial transactions associated with your account, including:

• Deposit amounts, dates, and payment method references (e.g., bKash transaction IDs).
• Withdrawal requests, amounts, processing status, and destination payment method references.
• Bonus credits, wagering activity, and bonus settlement records.
• Account wallet balance history.

jt99 does not collect or store full payment card numbers, CVV codes, or mobile banking PINs. Payment authentication occurs directly with your mobile banking provider (bKash, Nagad, Rocket, or Upay); jt99 receives only a transaction reference confirming the outcome.

3.4 Gaming & Betting Activity Data

For every game session and sports bet placed on jt99, we record:

• Game name, game provider, session start and end times.
• Bet amounts, outcomes, and winnings per round or event.
• Sports betting selections, market types, odds accepted, and settlement results.
• Cumulative gaming session duration (used for responsible gaming monitoring).

3.5 Technical & Device Data

When you access the jt99 platform, our systems automatically collect certain technical information, including:

• IP address and approximate geographic location derived from IP (country and city level).
• Device type, operating system version, and browser type and version.
• Screen resolution and language settings.
• Pages visited, features used, time spent on pages, and click-stream data.
• Session tokens and authentication timestamps.

This technical data is collected to maintain platform security, detect fraudulent access patterns, improve platform performance, and ensure compatibility across the range of devices used by Players in Bangladesh.

3.6 Communications Data

When you contact jt99 customer support or submit a query through any official channel, we retain:

• The content of your message or query.
• Your contact email address and registered username.
• Timestamps and support ticket reference numbers.
• Records of any resolution or follow-up actions taken.

Communication records are retained to maintain quality standards, resolve disputes, and fulfil legal obligations related to complaint handling.

How We Use Your Data

jt99 uses personal data collected from Players for the following specific, legitimate purposes:

• Account Management: To create, verify, and maintain your jt99 player account, including processing login requests, managing your wallet balance, and applying responsible gaming settings you have configured.
• Identity Verification (KYC): To confirm that you meet the eligibility requirements set out in jt99's Terms & Conditions — specifically that you are a real person, aged 21 or above, and are the legitimate owner of the payment method registered to your account.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank accounts, and to maintain accurate financial records for each account.
• Platform Security & Fraud Prevention: To monitor for suspicious activity, detect multiple accounts registered by the same individual, identify unauthorised access attempts, and prevent money laundering or other forms of financial crime on the platform.
• Responsible Gaming Monitoring: To track Player gaming behaviour — including session duration, deposit frequency, and loss patterns — and to apply responsible gaming interventions (e.g., deposit limit enforcement, cool-off period activation, self-exclusion) where a Player has requested them or where jt99 identifies a potential concern.
• Customer Support: To investigate and resolve queries, complaints, and disputes submitted to jt99 via [email protected].
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, reliability, and user experience of the jt99 platform for Bangladeshi players.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates to Players who have consented to receive marketing communications. Players may opt out at any time — see Section 12.
• Legal Compliance: To meet jt99's legal and regulatory obligations, including record-keeping requirements, anti-money laundering (AML) checks, and responses to valid legal requests from competent authorities.

jt99 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. Responsible gaming interventions flagged by automated monitoring are reviewed by jt99 staff before any account-level action is taken.

Legal Basis for Processing

jt99 processes your personal data on the following legal bases, depending on the specific purpose:

• Contractual Necessity: Processing your registration data, KYC documents, and financial transaction data is necessary to fulfil jt99's contractual obligations to you under the Terms & Conditions — specifically, to create and manage your account and to process your deposits and withdrawals.
• Legitimate Interests: Processing technical and device data for platform security, fraud prevention, and performance monitoring is based on jt99's legitimate interests in operating a safe and reliable platform. These interests are balanced against your privacy rights and do not override them.
• Legal Obligation: Processing data for KYC compliance, AML monitoring, and retention of financial records is necessary to comply with applicable legal obligations, including responsible gaming standards and financial record-keeping requirements.
• Consent: Processing your data for marketing communications is based on your freely given, specific, and informed consent at the time of registration or subsequently via your account settings. You may withdraw this consent at any time without affecting other data processing activities.

Data Sharing & Disclosure

jt99 does not sell, rent, or transfer your personal data to unaffiliated third parties for their own commercial purposes. Your data is shared only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

6.1 Payment Partners

To process deposits and withdrawals, jt99 shares relevant transaction data (your registered mobile number, transaction amount, and account reference) with your chosen payment provider — bKash, Nagad, Rocket, or Upay — or with your nominated Bangladeshi bank (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or others). This sharing is strictly limited to what is required to authenticate and settle the payment transaction.

6.2 Game Providers

When you launch a game on jt99 — whether a slot from Pragmatic Play, a live dealer table from Evolution Gaming, a crash game from Spribe, or any other title — your jt99 player ID and session token are shared with the relevant Game Provider to initialise the game session and record the outcome. Your full name, email address, and payment data are not transmitted to Game Providers.

6.3 Legal & Regulatory Disclosure

jt99 may disclose personal data to competent legal authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, or where jt99 reasonably believes disclosure is necessary to prevent fraud, money laundering, or other criminal activity, or to protect the rights, property, or safety of jt99, its Players, or third parties. jt99 will notify the affected Player of any such disclosure where legally permissible to do so.

6.4 Business Transfers

In the event of a business restructuring, merger, acquisition, or sale of platform assets, Player personal data may be transferred as part of that transaction. In such circumstances, jt99 will provide advance notice to affected Players and ensure that the receiving party commits to protecting Player data under terms no less protective than this Privacy Policy.

Cookies & Tracking Technologies

jt99 uses cookies and similar local storage technologies to provide a functional, personalised, and secure experience on the platform. A cookie is a small text file placed on your device by the jt99 website when you visit. The types of cookies used by jt99 are described below.

• Essential Cookies: Required for core platform functionality, including maintaining your login session, remembering your language preference (English), and applying your configured responsible gaming settings. These cookies cannot be disabled without impairing platform functionality.
• Security Cookies: Used to detect and prevent fraudulent access, including session hijacking and cross-site request forgery (CSRF) attacks. These are essential and cannot be disabled.
• Analytics Cookies: Used to collect anonymised, aggregated data about how Players navigate and use the jt99 platform — including which pages are visited most frequently and where Players encounter errors. This data helps jt99 improve the platform experience. Analytics cookies do not identify individual Players.
• Preference Cookies: Used to remember optional settings you have configured on the platform, such as your preferred deposit method or game display settings.

You may manage cookie preferences through your browser settings. Please note that disabling essential or security cookies will affect the functionality of the jt99 platform and may prevent you from logging in or accessing certain features. Disabling analytics or preference cookies will not affect your ability to use core platform features.

jt99 does not use third-party advertising or retargeting cookies. No cookie data collected on the jt99 platform is shared with advertising networks or used to serve targeted advertisements on external websites.

Data Retention

jt99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The general retention periods applied by jt99 are as follows:

When data reaches the end of its applicable retention period, jt99 will securely delete or irreversibly anonymise it so that it can no longer be associated with any individual Player. In cases where a legal dispute is ongoing, relevant data may be retained beyond the standard period until the dispute is fully resolved.

Data Security

jt99 applies a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the jt99 platform is encrypted using industry-standard SSL/TLS protocols. The jt99 domain operates exclusively over HTTPS.
• Password Hashing: Player passwords are stored using a strong, salted cryptographic hashing algorithm. jt99 staff cannot view or retrieve your plain-text password under any circumstances.
• Access Controls: Access to Player personal data within jt99's internal systems is restricted on a strict need-to-know basis. Staff members are granted the minimum level of data access required to perform their role.
• Session Security: Authentication session tokens are time-limited and expire automatically after a defined period of inactivity. Tokens are invalidated upon logout and cannot be reused.
• Encrypted Document Storage: KYC documents and sensitive personal files are stored in encrypted form on secured infrastructure. They are not stored on employee devices.
• Intrusion Detection: jt99's technical infrastructure includes automated monitoring systems that detect and alert on anomalous access patterns, potential brute-force attacks, and other security threats in real time.

Despite these measures, no online platform can guarantee absolute security. In the event of a data security incident that poses a risk to your rights or interests, jt99 will notify affected Players as promptly as practicable, describe the nature of the incident, and set out the steps being taken to address it.

Your Data Rights

As a Player whose personal data is processed by jt99, you hold the following rights in relation to that data. All requests should be submitted to [email protected] with the subject line "Data Protection Request — [Your Registered Username]". jt99 aims to respond to all data rights requests within 72 hours on BST business days.

• Right of Access: You may request a copy of all personal data that jt99 holds about you. We will provide this in a structured, readable format within a reasonable timeframe.
• Right to Rectification: If any personal data held by jt99 is inaccurate or incomplete, you may request that it be corrected. Supporting documentation may be required before changes are applied.
• Right to Erasure ("Right to be Forgotten"): You may request that jt99 delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis for processing applies. Please note that certain data categories (particularly financial records and KYC documents) are subject to mandatory retention periods as described in Section 8 and cannot be deleted on request during those periods.
• Right to Restriction of Processing: You may request that jt99 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being assessed, or where you contest the legal basis for processing.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that jt99 provide your personal data in a portable, machine-readable format for transfer to another service.
• Right to Object to Marketing: You may object at any time to the processing of your personal data for direct marketing purposes. This will result in the immediate cessation of marketing communications to you. See Section 12 for details on managing marketing preferences.
• Right to Withdraw Consent: Where jt99 processes your data on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

jt99 will not charge a fee for handling data rights requests submitted in good faith. However, jt99 reserves the right to decline requests that are manifestly unfounded, repetitive, or excessive.

Children's Privacy

The jt99 platform is strictly intended for adults aged 21 years and above. jt99 does not knowingly collect personal data from individuals under the age of 21. Registration on jt99 by anyone under 21 years of age is absolutely prohibited under jt99's Terms & Conditions.

If jt99 becomes aware — through age verification checks, KYC review, or any other means — that a registered Player is under 21 years of age, the account will be immediately and permanently suspended. Any funds held in such an account will be handled in accordance with responsible gaming standards, and all personal data associated with the account will be processed solely for the purpose of closing the account and fulfilling any mandatory record-keeping obligations.

If you believe that a person under 21 years of age has accessed or registered on the jt99 platform, please notify us immediately at [email protected]. We will investigate and take appropriate action as a matter of priority.

Marketing Communications

With your consent, jt99 may send you marketing communications about promotions, bonuses, new game releases, seasonal offers (such as Eid promotions or BPL cricket season offers), and platform updates. Marketing emails are sent to your registered email address and, where you have consented, via SMS to your registered mobile number.

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link included in the footer of every marketing email sent by jt99.
• Updating your marketing communication preferences within your jt99 account settings.
• Emailing [email protected] with the subject line "Unsubscribe — [Your Registered Username]".

Opting out of marketing communications does not affect your receipt of transactional messages, which are not promotional in nature. Transactional messages include deposit confirmations, withdrawal notifications, KYC status updates, account security alerts, and responses to support queries. These communications are part of jt99's contractual and operational obligations to you and cannot be disabled while your account remains active.

jt99 does not share your email address or mobile number with third-party marketing agencies for their own promotional use under any circumstances.

Updates to This Privacy Policy

jt99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made to this policy, jt99 will notify registered Players via their registered email address and by displaying a prominent notice on the platform no fewer than 7 days before the updated policy takes effect.

Non-material changes — such as clarifications of existing provisions, corrections of typographical errors, or updates to contact details — may be made without advance notice and take effect upon publication.

The most current version of this Privacy Policy is always accessible at jt99.io/privacy-policy. The effective date displayed at the top of this document reflects the date of the most recent substantive revision. Players are encouraged to review this page periodically to stay informed about how jt99 protects their personal data.

Continued use of the jt99 platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must cease using the platform and contact support to initiate account closure.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way jt99 handles your personal data, please contact us. All communications should be sent in English and should include your registered account username and a clear description of your query or request.

Data Protection Contact Email: [email protected]

Recommended Subject Line: "Data Protection Request — [Your Registered Username]"

Support Hours: 24 hours a day, 7 days a week, operating on Bangladesh Standard Time (BST, UTC+6).

Response Target: jt99 aims to respond to all data protection queries within 72 hours. Complex requests — including full subject access requests and erasure requests requiring manual review — may take up to 14 days to process fully, but you will receive an acknowledgement within 72 hours of submission.